Refunds & Returns Policy
Your 100% satisfaction is important for us. So if you have any issues, please contact us within 30 days of purchase, or you will be ineligible for a refund or return.
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund with proof having being provided.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Unless proof of faulty or bad product can be produced.
- For returns, please email sales@onlyessentials.com.au with the subject 'Returns' and include your order number, name and the reason for the return and we will be happy to help you out!.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- To complete your return or refund, we require a receipt or proof of purchase.
- For eligible customers, we refund the total value of the product/s after the shipping costs have been deducted.